Privacy Policy – How bet639 Protects Your Data

01 Who This Policy Covers

This Privacy Policy applies to all users of the bet639 platform — including anyone who visits the website, creates an account, deposits PKR, places a bet, plays a casino game, uses a fish game room, or downloads and uses the bet639 Android or iOS app.

By registering on bet639 or continuing to use the platform, you acknowledge that you have read this policy and understand how your personal information is handled. If you do not agree with how your data is processed as described here, please do not register or continue using the platform.

This policy covers data collected and processed by bet639 directly. Where third-party service providers — such as payment processors — handle your data as part of delivering their own services, their own privacy policies also apply. bet639 selects service providers carefully and requires them to handle user data in a manner consistent with this policy.

02 Information We Collect

bet639 collects personal information in three main ways: information you provide directly, information generated by your activity on the platform, and information collected automatically through standard web technologies.

Information you provide directly:

• Full name and date of birth provided at registration.
• Pakistani mobile number used for account verification.
• Identity documents submitted for account verification when requested.
• Payment method details including JazzCash account number, Easypaisa wallet, Raast ID or bank account information used for deposits and withdrawals.
• Any information you provide when contacting support, such as descriptions of issues or account queries.

Information generated by your activity:

• Transaction history: all deposits and withdrawals processed in PKR through your account.
• Betting history: all sports bets placed including cricket, PSL, T20, football and esports markets.
• Gaming history: casino sessions, fish game activity and slot play associated with your account.
• VIP programme data: points accumulated, tier status and reward history.
• Bonus activity: bonuses claimed, wagering progress and any promotional credits applied to your account.

Information collected automatically:

• Device type, operating system and browser or app version used to access the platform.
• IP address and approximate geographic location at the time of login or activity.
• Session data including login times, pages visited and features used within the platform.
• Cookie and local storage data as described in the Cookies section of this policy.

03 How We Use Your Information

Every piece of data collected by bet639 serves a specific purpose. The table below summarises the primary ways your information is used:

bet639 does not use your personal data for purposes that are unrelated to operating the platform or fulfilling our obligations to you as a user. Automated decision-making — for example, flagging unusual account activity — is used only in the context of security monitoring and responsible gaming, and any automated action that materially affects your account can be reviewed by support upon request.

04 Legal Basis for Processing

bet639 processes your personal data on the following grounds:

• Contract performance: Processing your registration details, deposits, withdrawals and account activity is necessary to deliver the platform services you signed up for.
• Legitimate interests: Security monitoring, fraud detection and platform improvement are carried out in the legitimate interest of keeping the platform safe and functional for all users.
• Consent: Where we send you promotional communications or apply optional personalisation features, we do so on the basis of your consent, which you can withdraw at any time through your account settings or by contacting support.
• Legal obligation: Certain data is retained or disclosed where required by applicable law, including obligations related to financial record-keeping and responding to lawful requests from relevant authorities.

05 Sharing Your Information

bet639 does not sell or share your personal data with unaffiliated third parties for commercial or marketing purposes. Data sharing is limited to the following categories of recipients, each of which has a specific and necessary role in delivering the platform:

• Payment processors: JazzCash, Easypaisa, Raast and bank transfer partners receive only the transaction data required to process your PKR deposits and withdrawals. These providers operate under their own privacy and security standards.
• Identity verification providers: When account verification is required, your name, date of birth and submitted documents may be shared with a third-party verification service to confirm your identity.
• Game content providers: Casino games, fish games and slots on the platform are supplied by third-party game studios. These providers may receive anonymised session data for the purpose of game performance monitoring, but do not receive your personal account information.
• Technical infrastructure providers: Hosting, security and analytics services used to operate the platform may process certain technical data — such as server logs and error reports — as part of their service delivery.
• Authorities and legal obligations: Where required by applicable law, bet639 may disclose account or transaction data to relevant financial institutions or authorities. Such disclosures are made only when legally required and to the minimum extent necessary.

06 Payment Data & PKR Transactions

All financial transactions on bet639 are denominated in PKR. Supported payment channels include JazzCash, Easypaisa, Raast, standard bank transfers and mobile wallets. The handling of payment credentials follows these principles:

• bet639 does not store full mobile wallet PINs, bank account passwords or card CVV numbers on its own servers.
• Payment method details — such as your JazzCash number or bank account information — are stored in association with your account for the purpose of processing withdrawals back to your registered method. This data is encrypted at rest.
• All deposit and withdrawal amounts, dates and transaction references are retained as part of your account financial history. This record is necessary for account management, dispute resolution and financial record-keeping obligations.
• bet639 will never contact you to request your full mobile wallet PIN, OTP codes or internet banking password. Any such request claiming to be from bet639 should be reported to support immediately.

07 Cookies & Tracking

bet639 uses cookies and similar local storage technologies to make the platform work correctly and to understand how it is being used. Cookies are small data files stored on your device when you visit the website or use the app.

The types of cookies used on bet639 are:

• Essential cookies: Required for core platform functions such as keeping you logged in during a session, maintaining your account state and enabling secure payment flows. These cannot be disabled without breaking platform functionality.
• Preference cookies: Store settings you have chosen, such as your preferred language, notification preferences and display settings, so you do not have to reset them each time you log in.
• Analytics cookies: Used internally to understand which sections of the platform are most used, identify technical errors and guide platform improvements. Analytics data is aggregated and not linked to your individual identity for reporting purposes.

bet639 does not use advertising or retargeting cookies. No cookies on this platform are used to track you across external websites or build a profile for third-party advertising networks. You can manage cookie preferences through your browser settings, though disabling essential cookies will affect your ability to use the platform normally.

08 Data Retention

bet639 retains your personal data for as long as your account is active and for a reasonable period after account closure to meet our legal and operational obligations. The general principles applied to data retention are:

• Account registration data and identity verification records are retained for the lifetime of your account and for a minimum period after closure, as required for financial record-keeping.
• Transaction records — including all PKR deposits and withdrawals — are retained for a minimum period following the transaction date to support dispute resolution and record-keeping obligations.
• Betting and gaming history is retained for account management purposes and to support responsible gaming monitoring during the account's active period.
• Support communications, including chat logs and email correspondence, are retained for a reasonable period following the resolution of each query to maintain service continuity.
• Data collected solely for analytics purposes is retained in aggregated, anonymised form and is not linked to individual accounts after the session from which it was collected.

When data is no longer required for any of the purposes described in this policy and no legal obligation requires its retention, it is securely deleted or anonymised.

09 Your Rights

As a bet639 user you have the following rights regarding your personal data. To exercise any of these rights, contact the support team through the platform's live chat or by email at the address shown in the footer of this website.

• Right to access: You may request a summary of the personal information bet639 holds on your account at any time.
• Right to correction: If any personal information held on your account is inaccurate or outdated, you may request that it be corrected. Some corrections — such as changes to your registered name — may require supporting documentation.
• Right to deletion: You may request deletion of your personal data. Where no legal obligation requires retention, bet639 will action this request by closing your account and deleting or anonymising the associated data. Note that financial transaction records may need to be retained for a minimum period regardless of a deletion request.
• Right to restrict processing: In certain circumstances you may request that bet639 limit how your data is used while a query or dispute is being resolved.
• Right to withdraw consent: Where processing is based on your consent — such as for promotional communications — you may withdraw that consent at any time through your account settings without affecting your ability to use the core platform.

Requests related to your personal data rights will be acknowledged and actioned within a reasonable timeframe. Identity verification may be required before access or deletion requests are fulfilled to protect your account from unauthorised requests.

10 Data Security

bet639 takes the security of your personal data seriously and applies a range of technical and organisational measures to protect it from unauthorised access, loss or misuse. These measures include:

• SSL/TLS encryption applied to all data in transit between your device and the bet639 platform.
• Encryption of sensitive stored data including payment method details and identity documents.
• Access controls that restrict internal access to personal data to authorised staff with a specific operational need.
• Regular security monitoring to detect and respond to unusual activity patterns on accounts and within platform infrastructure.
• Two-factor authentication options available to users to add an additional layer of protection to their account login.

While bet639 applies robust security measures, no digital platform can guarantee absolute security. If a data security incident occurs that is likely to affect your personal information, bet639 will notify affected users promptly and take immediate steps to contain and investigate the incident.

You also play an important role in keeping your account secure. Use a strong, unique password for your bet639 account, do not share your login credentials with anyone, and contact support immediately if you notice any activity on your account that you did not initiate.

11 Children & Minors

The bet639 platform is strictly for adults aged 18 and above. bet639 does not knowingly collect personal data from anyone under the age of 18. Age verification is part of the registration process and bet639 reserves the right to request supporting documentation to confirm the age of any account holder.

If bet639 becomes aware that an account has been registered by a person under 18, the account will be closed immediately. Any balance associated with the account will be reviewed and returned to the deposit source after deducting any bonuses. Personal data collected in relation to an underage account will be deleted promptly following closure.

If you believe that someone under 18 has registered on bet639 using your payment details or contact information, please contact support immediately so the situation can be investigated and resolved.

12 Changes to This Policy

bet639 may update this Privacy Policy from time to time to reflect changes in how the platform operates, updates to applicable obligations, or improvements in how we communicate our data practices to users. When material changes are made to this policy, a notice will be displayed within the platform and the "last updated" date at the top of this page will be revised.

Continued use of the platform after a policy update has been posted constitutes your acceptance of the revised terms. If you disagree with any changes to this policy, you should stop using the platform and contact support to request account closure and data deletion where applicable.

We encourage you to review this policy periodically, particularly if you are a regular platform user. Keeping up to date with how your data is handled helps you make informed decisions about your account.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, the bet639 support team is available 24 hours a day, 7 days a week via the live chat function within the platform and app.

You can also reach us by email at the address listed in the footer of this website. When contacting us about a privacy matter, please include your registered account username or phone number so we can locate your account and respond accurately.

For questions specifically about responsible gaming tools — including deposit limits, session reminders or self-exclusion — please visit the Responsible Gaming page or raise the request directly with support. Responsible gaming requests are treated as priority matters and are actioned as quickly as possible.

For general platform questions, the FAQ section covers the most commonly raised topics and is a good first stop before contacting support directly.